.. UHDAS/CODAS restructured text document
.. ......................................


.. _ticketing:

Ticketing Flags
------------------

UHDAS has a ticketing system that automatically parses the
daily email and the status files and prepends warnings and flags
to the daily email.  If you are a UHDAS Ticketing user, these are
the flags that are automatically generated and presented in your
daily email.  Otherwise you have to scrutinize the files to find
the problems.

**Categories of automated warnings**


**(1) data quality**


    - poor heading quality of accurate heading device
    - ADCP temperature spiking (impending instrument failure)
    - GPS time was repeated or stepped backwards
    - GGA messages are all commas
    - gaps in incoming data

**(2) problems with acquisition or data feeds**

    - expected process is not running
    - database is old (but should be up to date)
    - zmq_publisher.py should be running but is not


**(3) instrument or processing settings**


    - calibration out of spec
    - expected feed is missing
    - configuration file on ship does not match Master List
    - configuration file is internally inconsistent
    - incorrect ADCP settings

       * bottom track on in deep water
       * triggering results in too few pings

    - data from ADCP#1 is logged with ADCP#2's settings

      * software configuration (eg. error during installation setup)
      * cables swapped



**(4) networking, computer health**


    - backup failed
    - disk not found
    - disk space running out
    - I/O error on disk
    - expected email did not come
    - problem with ntp time server
    - time server not used; computer clock drifted
    - processes taking too long
    - computer swapped ("spare" computer is logging data)
    - USB errors
    - other random errors (EDAC, URB)


..       Ticket contents are:
..
..         - :ref:`Back-up-failed    <Back-up-failed>`
..         - :ref:`Disk-Not-Found    <Disk-Not-Found>`
..         - :ref:`Bad-Heading-Ensembles    <Bad-Heading-Ensembles>`
..         - :ref:`Bad-Heading-Feeds    <Bad-Heading-Feeds>`
..         - :ref:`Bad-Heading-QC    <Bad-Heading-QC>`
..         - :ref:`Heading-Correction-Offset    <Heading-Correction-Offset>`
..         - :ref:`Phase-Drift    <Phase-Drift>`
..         - :ref:`Calibration-Offset    <Calibration-Offset>`
..         - :ref:`Ping-Error    <Ping-Error>`
..         - :ref:`Wrong-Ping-setting    <Wrong-Ping-setting>`
..         - :ref:`Bottomtrack-On    <Bottomtrack-On>`
..         - :ref:`DAS-Process-is-not-running    <DAS-Process-is-not-running>`
..         - :ref:`Old-Database    <Old-Database>`
..         - :ref:`Non-Monotonic-Times    <Non-Monotonic-Times>`
..         - :ref:`ZMQ-Not-Running    <ZMQ-Not-Running>`
..         - :ref:`Spurious-Coordinates    <Spurious-Coordinates>`
..         - :ref:`DMESG-Error    <DMESG-Error>`
..         - :ref:`USB-Errors    <USB-Errors>`
..         - :ref:`IO-Errors     <IO-Errors>`
..         - :ref:`Empty-GGA-fields    <Empty-GGA-fields>`
..         - :ref:`Missing-Feed    <Missing-Feed>`
..         - :ref:`Gappy-U_dday    <Gappy-U_dday>`
..         - :ref:`Gappy-U_dday-2    <Gappy-U_dday-2>`
..         - :ref:`Negative-Timestamp    <Negative-Timestamp>`
..         - :ref:`Time-Server    <Time-Server>`
..         - :ref:`NTP-Initialization    <NTP-Initialization>`
..         - :ref:`NTP-all-Zeroes    <NTP-all-Zeroes>`
..         - :ref:`No-NTP-Source    <No-NTP-Source>`
..         - :ref:`Drifting-Timestamp    <Drifting-Timestamp>`
..         - :ref:`No-Email    <No-Email>`
..         - :ref:`Disk-Usage    <Disk-Usage>`
..         - :ref:`Partition-Usage    <Partition-Usage>`
..         - :ref:`Slow-Process    <Slow-Process>`
..         - :ref:`High-Load-Average    <High-Load-Average>`
..         - :ref:`Primary-Computer-Swap    <Primary-Computer-Swap>`
..         - :ref:`Proc-Configuration    <Proc-Configuration>`
..         - :ref:`Sensor-Configuration    <Sensor-Configuration>`
..         - :ref:`Sensor-Incompatibility    <Sensor-Incompatibility>`
..         - :ref:`Wrong-Frequency    <Wrong-Frequency>`
..         - :ref:`Power-Outage    <Power-Outage>`
..         - :ref:`USB-Re-Mapping    <USB-Re-Mapping>`
..         - :ref:`Temperature-Warning    <Temperature-Warning>`
..         - :ref:`Temperature-is-spiking    <Temperature-is-spiking>`
..         - :ref:`URB-Stopped    <URB-Stopped>`
..         - :ref:`EDAC-Errors    <EDAC-Errors>`

(Return to :ref:`TOP <monitoring>`)



.. toctree::
   :hidden: